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Chip Design Authors: Jnan Dash, Jason Bloomberg, Trevor Bradley, David Strom

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Silicon Labs Migrates to FrontRange’s HEAT Service Management in the Cloud

FrontRange, the Hybrid Service Management software company, today announced that Silicon Labs, a leading provider of silicon, software and system solutions for the Internet of Things, Internet infrastructure, industrial control, consumer and automotive markets, has migrated to the latest version of HEAT Service Management in the cloud. Silicon Labs, a longtime user of FrontRange’s HEAT Help Desk solution, wanted a mobile-friendly service desk solution to support its BYOD policy that allows its workforce to access key applications from their mobile devices, including service desk apps.

“Silicon Labs is moving to a BYOD strategy, so all services must be available from mobile devices,” says Michael Skinner, systems administrator at Silicon Labs. “As part of our BYOD initiative, deploying HEAT Service Management in the cloud was very attractive.”

With HEAT Service Management, users can submit incidents from any device or computer with a web browser, and analysts in the field can resolve issues without the hassle of getting a VPN connection back to the corporate headquarters. “When we have an emergency, we get our workflow rolling on a conference call, and one of the first steps is to submit a HEAT Priority 1 ticket,” says Skinner. “It’s pretty painful for someone on the helpdesk to login remotely at 3 a.m. Now, with HEAT Cloud, it’s easy to login to HEAT via a web browser.”

Moving to HEAT in the cloud has enabled Silicon Labs’ IT team to improve the efficiency of its workflows and accelerate problem resolution timeframes. The successful migration to HEAT in the cloud is also proving to reduce maintenance and administrative overhead. With a cloud-based service desk, there is no longer a need to buy and maintain servers to support the service desk application.

In addition to improving its day-to-day IT operations, Silicon Labs is achieving greater business agility by improving the company’s overall service management operations with HEAT. In fact, the company has expanded its use of HEAT beyond service desk operations to the human resources, chip design, facilities and finance departments.

“Silicon Labs’ migration to HEAT Service Management in the cloud illustrates how a centralized service management platform can be leveraged across multiple departments in an enterprise,” said Kevin J Smith, VP & GM of the Cloud Business Unit with FrontRange. “Not only are they taking advantage of incident, change and problem management services within IT, the company’s HR, finance, facilities and chip design business units are capitalizing on service catalog and self-service offerings as well.”

Read the entire Silicon Labs Case Study.

About Silicon Labs

Silicon Labs is a leading provider of silicon, software and system solutions for the Internet of Things, Internet infrastructure, industrial control, consumer and automotive markets. We solve the electronics industry's toughest problems, providing customers with significant advantages in performance, energy savings, connectivity and design simplicity. Backed by our world-class engineering teams with unsurpassed software and mixed-signal design expertise, Silicon Labs empowers developers with the tools and technologies they need to advance quickly and easily from initial idea to final product.

About FrontRange

FrontRange is a leading provider of Hybrid Service Management software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for more than 15,000 leading organizations across IT, HR, Facilities, Finance, Customer Service, and other enterprise functions. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif., and can be found at www.frontrange.com.

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